Frequently Asked Questions

Medina Destinations makes every reasonable effort to accommodate all passengers’ needs; however, our vehicles are not equipped with disability access, wheelchairs and other disability aids. Passengers with disabilities and/or any other health issues must advise and inform Medina Destinations by email at the time of making the reservation.

Our Wi-Fi availability in Morocco varies across different regions and countries. While some areas may have reliable Wi-Fi access, it’s important to note that in many remote or rural locations, Wi-Fi infrastructure may be limited. However, Medina Destinations tour guides will have a portable Wi-Fi router for internet access. 

Once booking is confirmed and finalized, the Tour Package, all land arrangement bookings and the 50% down payment are Non-Refundable. There are no refunds for any unused tours, transport and hotels. However, in the event of natural calamities and force majeure, or mandated government cancellations, clients may be entitled for a refund, subject to the Supplier’s (e.g. Hotel) Terms and Conditions. Additional and incidental expenses incurred due to delay, suspension, accidents and local conditions must be borne by the guest.  In the event that the client joins the tour after the departure date, or leaves before the completion thereof for any reason whatsoever, the client shall not be entitled to any refunds or rebates whatsoever from Medina Destinations.

The nature of the tour can impact the amount of free time allocated based on duration and itinerary design.  

Duration: Longer tours may include more opportunities for free time since there is more time available to cover the main attractions and activities within the itinerary.

Itinerary Design: Some tours are designed to provide structured activities throughout the day, while others may have specific blocks of time allocated for independent exploration or relaxation.

For example, adventure tours or city sightseeing tours with packed itineraries may have less free time compared to leisurely tours.

Yes, we can accommodate dietary restrictions and work with various restaurants that specialize in catering to different dietary needs.  We understand that there may be instances where restaurants are not available. In such cases, our tour guides are equipped to provide suitable meals to accommodate your dietary restriction.

The average group size on a tour package can vary depending on various factors, including the type of tour, destination, and the tour operator’s policies. However, it is common to see group sizes ranging from 10 to 20 participants.  Some tours may have smaller group sizes, typically around 8 to 12 participants, to provide a more intimate and personalized experience. On the other hand, larger group tours can have 20 to 40 participants or even more.

The specific group size will depend on the nature of the tour and the preferences of the tour operator. Smaller group sizes can offer more flexibility, easier coordination, and closer interaction with the tour guide. Larger group sizes, on the other hand, can provide opportunities for socializing, meeting fellow travelers, and potentially lower costs due to economies of scale.

We strongly recommend you visit the official website of the embassy or consulate of each country you plan to visit. Look for the visa section or visa information, where you should find details about visa requirements, visa types, application procedures, and any applicable fees.  Visa Exemptions and Visa-on-Arrival: Some countries in Middle East offer visa exemptions or provide visa-on-arrival facilities for certain nationalities. This means you may not need to obtain a visa in advance and can obtain one upon arrival at the destination airport or border checkpoint. Check if your nationality is eligible for such exemptions or visa-on-arrival arrangements.

Visa Application Process: If a visa is required, familiarize yourself with the visa application process. Determine if you need to apply directly at the embassy or consulate, through an online portal, or if there are any specific requirements or documents you need to provide.  Visa processing times can vary, so it’s important to apply well in advance of your intended travel dates to allow for sufficient processing time.

For group tours, the itinerary is usually planned in advance to ensure smooth logistics and coordination for the entire group. Deviating from the set itinerary may not always be possible due to time constraints, pre-booked accommodations, transportation arrangements, and group dynamics.  

 If you are booking a custom or private tour, you may have more flexibility to deviate from the listed itinerary. This allows you to tailor the tour to your preferences, interests, and desired activities.  It’s important to communicate your desire to deviate from the listed itinerary with our tour operator in advance. We can provide guidance on the feasibility, potential additional costs, and any limitations associated with itinerary changes. They can also advise on the impact of deviating from the itinerary such as missed attractions, adjusted timelines, or required adjustments to accommodation and transportation arrangements.

Considerations for Safety and Logistics: Keep in mind that certain destinations or activities may have safety considerations or logistical challenges that restrict deviations from the planned itinerary. It’s crucial to follow the guidance of local experts, tour guides, and authorities to ensure a safe and enjoyable travel experience.

In addition, deviating from the listed itinerary may result in additional costs, such as transportation, accommodation, or activity fees. Conversely, if you decide to skip included activities or services, there may not be a refund for the unused portions. Discuss the financial implications and refund policies with the staff of Medina Destinations to have a clear understanding of any potential costs or refunds associated with itinerary changes.

It’s essential to carefully review the terms and conditions of the tour packages and have a detailed discussion with us regarding any desired deviations from the listed itinerary. This will help you understand the flexibility available and any associated implications or considerations.

Keep in mind that certain destinations or activities may have safety considerations or logistical challenges that restrict deviations from the planned itinerary. It’s crucial to follow the guidance of local experts, tour guides, and authorities to ensure a safe and enjoyable travel experience.

Consider your own physical fitness level and mobility. If you have any specific mobility concerns or limitations, it’s important to discuss them with the staff of Medina Destinations before booking. We can provide guidance on the level of physical activity involved in the tour and whether it is suitable for your needs.

Group Size and Pace: The size of the tour group can affect the pace of the tour. Larger groups may require more time for coordination and slower movement. Smaller groups or private tours often offer more flexibility in terms of pace and walking distances.

Optional Activities: Some tours may offer optional activities that involve more walking or physical exertion. You can choose to participate in these activities based on your preferences and physical capabilities.

Local Conditions: Consider the local weather conditions and terrain of the destinations you will be visiting. Some locations may require walking on uneven surfaces, hills, or stairs, while others may have more accessible paths and transportation options.

I.) Accommodation: This can range from hotels and resorts to lodges, guesthouses, or camping sites, depending on the type of tour and destination.

II.) Transportation: Airport transfers, ground transportation between destinations, and train tickets, depending on the itinerary.

III.) Meals: Free breakfast some lunch, and some dinners. 

IV.) Activities and Sightseeing: guided tours, excursions, visits to attractions, cultural experiences, wildlife safaris, adventure activities, or any other activities mentioned in the tour description.

V.) Tour Guide or Escort: professional tour guide provide information, guidance, and assistance during the trip ensuring customer’s satisfaction.

VI.) Entrance Fees: Inclusions cover entrance fees to certain attractions, national parks, museums, or historical sites as specified in the tour itinerary.

VII.) Support and Assistance: onsite personnel available to address any queries or issues that may arise during the tour.

It’s important to carefully review the details of the travel package and consult with Medina Destinations to have a clear understanding of what is included in the specific package you are considering. The inclusions may vary, and it’s essential to be aware of any items or services that are not included, such as personal expenses, optional activities, travel insurance and/or visa fees.